Job Description:
Position NumberH00712
Position TitlePatient Relations Coordinator - H00712
DivisionUSA Health University Hospital
Department901957 - Patient Relations UH
Minimum Qualifications
Bachelor’s degree in a related field from an accredited institution as approved and accepted by the University of South Alabama and three years related professional experience or one year of directly related experience in patient relations.
Preferred Qualifications
Hospital experience preferred.
Essential Functions
These are the job duties required of the position.
Essential Functions
Identifies and assesses problems and directs complaints to appropriate hospital and medical staff using oral and written communication; investigates complaints, interfacing with Quality Assurance, physicians, and administrator on call for required follow-up actions; identifies and communicates Risk Management issues to administration and Risk Management; conducts investigations into patient complaints and quality issues; reads and interprets hospital philosophy, policy and procedures to patients, families and staff; encourages adherence to the hospital’s policy on patient rights and responsibilities through example and education; collects, analyzes, and reports complaint data; provides education to hospital and medical staff on policy, principles and techniques of patient relations; develops, collects, reviews, and tallies comment cards; presents education monthly for new hire orientation on customer service, patient rights, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), satisfaction surveys, ethics and teamwork; communicates and uses appropriate customer relation skills with physicians, patients, families, healthcare team and staff in person and via telephone; responds to overhead pages and digital pager; aggregates, analyzes, charts and reports survey results; reviews, updates, edits, and orders hospital Patient Information Guides; reviews Patient Information Guides for current Joint Commission, Medicare, Medicaid, and University public relations standards; accepts and completes all duties positively and without conflict; cooperates, helps others and improves the performance of the department; completes all mandatory unit, educational and hospital requirements; utilizes cost effective practices in performing all aspects of the job; adheres to current Infection Control and Safety Standards; adheres to hospital policies including confidentiality; participates on committees as assigned; participates in Performance Improvement activities as assigned; regular and prompt attendance; ability to work schedule as defined and additional hours as required; related duties as required.
Number of Vacancies1
Position End Date (if temporary)
Job Open Date11/16/2020
Job Close Date
Open Until FilledNo
Special Instructions to Applicants
Working DaysMonday - Friday
Working Hours8:00 a.m. - 4:30 p.m.
Job LocationUniversity Hospital
Full-time or Part-TimeFull Time
Temporary or RegularRegular
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you at least 18 years of age?
- Yes
- No
- * Do you have a legal right to work in the United States?
- Yes
- No
- * The University of South Alabama typically does not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status?
- Yes
- No
- * What is the highest level of education you have completed?
- Less than High School
- High School Diploma or equivalent
- Associates Degree
- Bachelors Degree
- Masters Degree
- Terminal Degree
- * How many years of related experience do you have?
- Less than 1 year
- Between 1 - 3 years
- Between 3 - 5 years
- Between 5 - 7 years
- More than 7 years
Applicant Documents
Required Documents
Optional Documents
- Resume
- Cover Letter